Terms and Conditions

Below are the terms and conditions you are required to sign before a groom can occur.

I have disclosed all pre-existing medical conditions, allergies and medications affecting my dog to Chloe.
I have disclosed any known aggressive behaviour traits to Chloe.
I will make Chloe aware if my dog has any new medical conditions, allergies and medications affecting my dog.
I understand and agree that Chloe is not liable for any injuries or accidents caused to my dog during the grooming process.
I agree that my dog is fit, healthy and fully vaccinated at the time of the appointment and I have / will provide proof of vaccinations.
I will advise Chloe in advance whether or not my dog has been spayed (female) or neutered (male).
I understand and agree that Chloe will not be held liable or responsible for skin irritation, abrasion, patchiness or hair loss due to any pre-existing medical conditions or behaviour.
I understand and agree that Chloe reserves the right to refuse to continue grooming my dog if they become too stressed where it is dangerous to proceed and I will pay for the services provided up to that point.
I agree to cover any veterinary or medical expenses if my dog's behaviour is the cause of any injury to my dog or Chloe.
If my dog's health is a cause for concern, Chloe will contact me and if necessary, obtain veterinary treatment at my expense.
I agree that if my dog is found to have a parasitic infestation of fleas during the grooming process, an additional £15 will be charged. If ticks are found, an additional £5 will be charged to include removal. I understand and agree that Chloe will not be held responsible for any infection cause by the tick(s) or the removal of tick(s).
I understand and agree that if my dog's coat is matted, that Chloe has the permission to clip the coat for the comfort of my dog if it is not possible to de-matt and will be charged an additional £5 on top of the agreed price.
I understand and agree that Chloe reserves the right to use a soft muzzle or stop the grooming session if my dog exhibits aggressive behaviour.
I understand that if I am late to pick up my dog, I will be charged a late fee of £5 every 15 minutes I am late to pick up.
I agree to pay a deposit of £10 if I rebook after being a no-show to a previous appointment.

Mabel's Mutts will not groom pregnant bitches and will not provide services for any dogs noted under the Dangerous Dogs Act.

Disclaimers

Below is the Matted Dog Disclaimer, which you are required to sign before a groom can occur.

Under the Animal Welfare Act, 2006, it is an offence to cause unnecessary suffering to an animal. This includes prolonged 'de-matting', which in painful and detrimental to the welfare of your dog. If you bring in your dog with more than 20 minutes of de-matting work, I am required by the Act to clip your dog short humanely or refer you to your vet to do the same, At Mabel's Mutts, I will only attempt to de-matt 5% of a dog, which equates to about a 50p sized matt behind each ear, same size in the armpits and perhaps one or two in the groin or tail area.

If I have assessed your dog's coat and find it to be matted, I will need to clip it short. Matting can be prevented by daily brushing with a slicker brush. I will be happy to explain the correct way to brush your dog and suggest a grooming programme that will allow me to achieve the look you would like for your dog. This may involve more frequent visits to me and will certainly involve daily grooming at home.

When a dog's coat becomes matted, it causes discomfort as the matts pull tightly on the skin and underlying health conditions may not be visible. When a matted coat is clipped short, it may occasionally reveal sore, reddened and irritated skin. This is due to the fact that the skin has not been able to breathe. Clipping a matted coat can take longer and cause additional wear and tear on my equipment, so a further fee of £10 may be charged in addition to the normal groom price.

Your signature on this form confirms that you have given me permission for your dog's coat to be clipped short if matting is present and cannot be brushed out. Your signature also confirms that you accept that any personal preference for how your dog should be groomed will not be taken into consideration as I will only do what is best for your dog. Any irritation to your dog's skin is likely due to the removal of a matted coat and is not the responsibility of your groomer, Chloe. On the rare occasion that this occurs, you may need to seek veterinary advice.